Refund & Cancellation Policy

1. The free trial and the ₹5 verification charge

• Every new account gets a 7-day free trial. It starts the moment you sign up, and no card or autopay is needed to use it.
• Setting up autopay, whenever you choose to during the trial, authorises a recurring mandate for the plan amount you chose, ₹49 every month or ₹299 every year, on your card or UPI ID. Your bank or UPI app shows that mandate immediately, even though nothing is debited against it until the trial ends. The mandate is for the plan amount only; we cannot charge more against it.
• To set up autopay, Razorpay verifies your card or UPI with a ₹5 authentication charge. This is not a fee and it is always refunded, whether you use the app every day of the trial, barely open it, or cancel before the trial ends. Razorpay reverses it automatically, and it typically shows back on your statement within 5 to 7 business days depending on your bank.
• Paid billing starts only after the trial ends, at the plan price you chose (₹49/month or ₹299/year). We email you before that first debit. Cancel before then and you pay nothing at all, and the mandate is cancelled with your subscription. If you never set up autopay, nothing is ever charged; the account simply becomes read-only after the trial, and subscribing later restores access immediately with the first debit taken the following day.

2. Cancelling

You can cancel at any time from your profile inside the app. No email, no phone call. When you cancel:

• You keep full access until the end of the period you have already paid for.
• No further charges are made.
• Your data is not deleted. Everything stays in your account and stays readable for as long as you keep the account. Adding, editing and AI parsing pause until you subscribe again.
• Deleting your account (also from your profile) is the only thing that removes your data, and it does so permanently.

3. Refunds

All subscription charges are final and non-refundable. We do not offer refunds, partial refunds or pro-rated credits for unused time in a billing period, for changing your mind, or for not using the service. Cancelling stops the next charge; it does not refund the last one.

This is why the free trial exists: you get 7 full days of full access to decide, and cancelling before it ends means you are never charged. The ₹5 verification charge from the trial is the one amount that is always returned, no matter how much you used the app (see section 1).

If you believe a charge was made in error, email info.prodivity@gmail.com with the email on your account and the payment reference and we will look into it.

4. Failed renewal payments

If a renewal charge fails, Razorpay retries it automatically over the following days. Write access pauses until a retry succeeds; your data stays readable throughout. If the retries are exhausted, you can start a fresh subscription from inside the app at any time.